Frequently Asked Questions
Everything you need to know about shopping with CAA South Central Ontario.
How long does shipping take for merchandise orders?
Standard shipping within Ontario typically takes 3 to 5 business days. You will receive a tracking number via email once your order has been dispatched from our warehouse.
What is your return policy for luggage and travel accessories?
We offer a 30-day return policy on most unused merchandise in its original packaging. Please note that certain items, such as opened personal care products or clearance goods, may be final sale.
Do CAA members receive special pricing on e-commerce products?
Yes, CAA Members enjoy exclusive discounted pricing on a wide range of products including luggage, automotive accessories, and travel gear. Ensure you are logged in with your membership number to see the savings.
Can I pick up my online order at a CAA Store location?
Currently, we offer direct-to-home shipping for all online orders. However, you can visit any of our CAA Store locations in South Central Ontario to purchase items directly from our in-store inventory.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. All transactions are processed through a secure encrypted portal to ensure your data remains safe.
Are the products covered by a warranty?
Many of our products, particularly luggage and electronics, come with a manufacturer's warranty. Specific warranty details can be found on the product page or included within the item packaging.